如今说到现在有一些朋友在选择外贸平台的时候,会优先考虑速卖通平台,因为速卖通平台是阿里巴巴旗下的信赖度会更高,那么,速卖通怎么处理留言?怎么做?下面来看看吧。速卖通怎么处理留言?怎么做速卖通怎么处理留言1:批发订单优先处理。比如批发客户下了一个订单,但是未付款的情况,需要你整理一套模板针对性的发过去。2:快递订单优先处理。点开今日订单,看到有选择快递的如DHL ,UPS, Fedex等,既然选择了更快的物流方式,卖家需要提供更好的售后服务。3:备注订单单独处理。经常有看到备注需要改地址,改人名,需要提供商业发票等,可以在单独的时间里处理一些不紧急的问题订单。速卖通英语回复模板-外贸客服订单处理必备术语未付款订单:Dear buyer,We have got your order of XXXXXX。But it seems that the order is still unpaid. If there’s anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks! Best Regards译文:我们已收到你的订单,但订单似乎未付款。如果在价格和尺寸上有什么能帮助的,请随时与我联系。当付款完成,我将立即备货并发货。谢谢!提示:请根据您产品自身特点对描述内容进行修改。已付款订单:Dear buyer,Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks! Best Regards译文:您的订单编号为XXXXXXXXXXXXXX的款项已收到,我们将在承诺的XXX天内发货,发货后,我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢!提示:请填上您的订单号和发货天数。发货后:Dear buyer,The item XXXXXXXXXXXXXX you ordered has already been shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support! Best Regards译文:订单号为XXX的货物已经发货,发货单号是XXXX,运输方式是XXX,订单状态是XXXX。您将会很快收到货物,感谢您的支持和理解。提示:请填写订单号、发货单号、运输方式和发货日期。询问是否收到货:Dear buyer,According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on aliexpress.com. If not, please let me know. Thanks!Best Regards译文:EMS网站显示您已收到货物。如果您已收到货物请到速卖通网确认,如果有问题请告知我。谢谢!提示:可根据您货物的实际情况进行更改。原文总结:上述文章全面介绍了【速卖通怎么处理留言?怎么做】想做好速卖通客服,绝不仅仅是会英语就足够了的,还必须要有专业的术语,大家不要觉得,速卖通客服怎么做,还不就是陪客户聊聊天,这种观点是错误的。今天就分享到这里啦,如果您想学习更多速卖通留言到上面细分导航栏目查看。
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